Policies

Payment 

Payment is required on completion of the work that has been agreed. Any work that has been requested in addition to the original work is to be paid as extra on completion of that work.

(The extra work will be discussed and price agreed before being undertaken.)

Complaints Policy

We always endeavour to provide the best services and products for our customers. However, on rare occasions, we recognise there may be a time where our customer may not be completely satisfied.

To ensure that we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after completion of the works, please inspect the work to make sure everything has been carried out to our usual high standards.

In the unlikely event there is something you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 07758688509 or write to us at Umbrella Heating Services, 33 Ecklands Croft , Millhouse Green, Penistone, S36 9AJ or email us at andy@umbrellaheating.com and we will respond within 7 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we are unable to resolve your complaint using our own complaints procedure - As a Which? Trusted Trader we have a range of support services available to us and our customers.  One of these services is access to an independent Alternative Dispute Resolution (ADR) service, which enables our customers to seek an impartial review of a complaint in the unlikely event that we are unable to resolve it between ourselves. 

This is a free service for the customer, offered by Dispute Resolution Ombudsman, an approved government scheme.  Further information about the Ombudsman can be found at  http://www.disputeresolutionombudsman.org/whichtrustedtraders/ or by telephoning them on 0333 241 3209